How LiveLeader handles the information you share in the chat.
Last updated 15 September 2026
The operator of the website you are using this chat on is the data controller and decides how your data is used. LiveLeader (Kalibera AS) operates the chat as a data processor on the website operator's behalf.
You can reach the processor at:
Kalibera AS
Ullevålsalléen 24
0852 Oslo
support@liveleader.com
We collect personal information to be able to deliver the chat service. Your personal information make it possible for the customer service representatives to answer your questions.
We collect chat messages and the messages you exchange with customer service, contact information such as your name and e-mail, and technical information such as your IP address (Internet address) and the browser you use. Depending on how the chat is configured, we may also collect your profile picture, your responses to surveys (for example your field of interest), and screen-sharing video where you use the screen-sharing feature.
We also collect anonymized information about how you interact with the chat program.
You can see exactly what information we have collected by using the My data function.
Your personal data are processed on the grounds of the EU privacy regulations (GDPR) Article 6, paragraph 1b. The information collected is required to be able to deliver the service to you, in line with our contractual obligations.
Usage statistics for the administration interface used by customer service staff rest on our legitimate interest under Article 6, paragraph 1f. The lawful basis for each sub-processor is set out in the list at the end of this policy.
Your personal data is processed within the EU/EEA. We do not transfer your personal data outside the EU/EEA.
Your personal information is collected through your use of the chat system. If you use the e-mail functionality, we will also collect data from your e-mails.
We store your personal information in our databases, where they are subject to regular backups.
We may also analyse your questions using artificial intelligence to suggest automatic responses. This is done with Anthropic's Claude model, run within Amazon Bedrock in the EU. Anthropic does not receive, store or process your data. Your data is not used to train the AI models.
Your personal information is kept for up to six months, after which it is automatically deleted.
At any time, you are free to delete the data we have stored about you by using the Delete my data function in this window.
Your rights include access, correction, deletion, restriction of processing, objection to processing, and data portability of your personal data. Where processing is based on your consent, you may withdraw that consent at any time.
You are entitled to lodge a complaint with your national data protection authority if you feel your data has been processed in violation of the rules. In Norway, this authority is Datatilsynet.
Learn more about your rights at Datatilsynet or on the website of your local authority.
Kalibera AS
Ullevålsalléen 24
0852 Oslo
support@liveleader.com
To deliver the service we engage the sub-processors below. We have Data Processing Agreements in place with each of them. This list is current as of the date above.
The AI model used by the chat is Anthropic's Claude. It runs inside Amazon Bedrock, on Amazon's own infrastructure in the EU, and is covered by the Amazon Web Services entry below. Anthropic does not receive, store or process your data, and is not a sub-processor.
| Sub-processor | Service provided | Personal data | Place of processing | Lawful basis |
|---|---|---|---|---|
| Amazon Web Services | Cloud platform on which the chat service runs, and — through Amazon Bedrock — the artificial intelligence that generates suggested responses. Privacy measures | All data held by the service: chat messages, contact details, survey responses, IP address and browser | Ireland eu-west-1 |
Article 6(1)(b) — necessary to perform the contract under which the chat service is delivered to you |
| Twilio | Relays the screen-sharing connection where the participants cannot connect directly. Only where screen sharing is used. Privacy measures | Screen-sharing video and the participants' network addresses, relayed in real time and not stored | Ireland region ie1 |
Article 6(1)(b) — necessary to perform the contract under which the chat service is delivered to you |
| Usage statistics for the separate administration interface used by customer service staff. Not part of the chat. Privacy measures | Anonymised usage events and technical data from the administration interface. No chat data | EU | Article 6(1)(f) — our legitimate interest in understanding how the administration interface is used |
The contracting entity for each sub-processor is named in the Data Processing Agreement.